My Projects
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Preconditions
The warranties, exclusions, and conditions outlined below apply solely to the original purchaser. As the original purchaser, only you have the right to assess the quality of the delivery, handling, installation, and use of the products.
Warranty and Exclusion
The warranty is offered exclusively to you, the original purchaser, and remains valid as long as you own the product purchased from Bokea. This warranty is non-transferable.
Service Purchase
Bokea’s services, such as plan creation or basket preparation, support and accompany project realization. These services are part of a broader project carried out by a building professional or by yourself. Bokea is not responsible for errors related to measurements provided by the client, non-compliant dimensions if technical sheets are not provided in advance, modifications after service provision or order placement, kitchen installation management, damages incurred during installation, incorrect application of the installation plan, or changes made to materials post-delivery.
Each service includes an initial video conference appointment at the start of the project. For planning services, a second consultation can be scheduled if necessary. Major changes to the plan or basket require the purchase of a new service by the client. No refunds will be issued for planning or basket services. Bokea baskets do not represent firm offers, and item prices may change without prior notice.
Bokea Product Purchase
No refunds or exchanges are permitted for errors in measurement, choice of finish, design, texture, grain, or grain orientation.
Each wood product is unique, and Bokea cannot control variations in grain, pattern, color, or texture within the same wood type. Bokea cannot guarantee exact replication of these characteristics across orders. To minimize shade variations, we advise ordering all wood products at once. By default, our wood products are manufactured without a specific grain arrangement. This option is available at an additional cost, depending on the model. Contact admin@bokea.ca for further details. Please note that framed doors cannot be produced with matched grain. Wood products require finishing to be used, including those sold unfinished.
For lacquered finishes, Bokea offers all Benjamin Moore shades; however, no warranty is provided against scratches or other damages post-delivery. For best results, follow the provided drying instructions.
For HDF projects, a slight color variation (1-2%) may occur in opaque lacquer finishes. A color sample can be ordered for verification, subject to an additional 15-business-day lead time and a $100 fee.
For unfinished orders, Bokea does not guarantee the final product once items have been altered by the client, such as through sanding or applying any finish. Refer to the warning document for additional details.
Polymer products carry a 10-year warranty, excluding damages from misuse, improper installation, unauthorized modifications, inadequate storage, or exposure to temperatures above 85°C.
Orders for handles are final and non-returnable. Handles can be viewed at our Montreal showroom or ordered as samples before placing a full order.
We recommend ordering samples through our website to confirm the desired appearance. For wood samples, select a finish from our available options.
Bokea does not distribute IKEA products and is not liable for unforeseen events or modifications by IKEA.
Countertop Purchase
The warranties related to countertops are provided by the installer and the manufacturer.
Delivery
Free delivery is available throughout Quebec and Ontario. Fees apply for other provinces and the United States. The buyer will be contacted 48 hours before delivery to schedule a date and time. If the delivery address changes, please notify us promptly at admin@Bokea.co. Failure to notify us of an address change prior to delivery will incur a $90 delivery fee.
Payment
Payments can be made on our site by bank transfer, credit card, or via Affirm. The production of your order will not begin until full payment is received.
Promotion Restriction
Please note that our promotions cannot be combined. It is not possible to combine two promotions or to apply an additional discount to an existing promotion. This policy ensures a fair and transparent experience for all our customers. We invite you to select the offer that best suits your needs during your purchase. Thank you for your understanding and cooperation.
Bokea Accredited Professionals
Professionals accredited by Bokea are independent individuals or companies, verified for their initial compliance and post-intervention service quality. Bokea is not responsible for the services offered or the work performed by these professionals. It is the client's responsibility to ensure the necessary accreditations of professionals recommended by Bokea.
After-Sales Service
Bokea is committed to delivering products without manufacturing defects. Despite our rigorous inspections, a defect may occasionally escape our quality control. Any manufacturing defect must be initially reported within 72 hours of receiving the product, with a final confirmation submitted within a maximum of 30 days. This ensures that any issues, particularly with wooden products, are documented early on. If further issues arise within the warranty period, this initial documentation will support the warranty claim.”After this period, breakages unrelated to manufacturing defects will be considered normal wear and tear. It is crucial to inspect each product upon delivery; you are responsible for checking the condition of packages upon receipt and reporting any damages immediately to the delivery person.
Order Modifications and Cancellations
- Within 24 hours following the order: Modifications or cancellations are free of charge.
- From 48 to 72 hours after the order: Modifications are possible with a fee of $50. For cancellations, a fee of $200 excluding taxes applies.
- After 72 hours: No cancellation is possible.
- To add items to your order, a new order must be placed. The delivery times mentioned on the site will apply to this new order.
For any changes, contact us quickly at admin@Bokea.co with your order number and personal information.
Warranties
HDF and Wood Doors, Drawer Fronts, and Panels: Two-year warranty for material or manufacturing defects under normal use.
Polymer Products: Ten-year warranty from the date of purchase.
Laminate Products: Five-year warranty from the date of purchase.
Handles: Two-year warranty for normal use. Samples are not guaranteed.
Countertops: Warranties are provided by the installer and manufacturer, with varying conditions and durations.
Cybersecurity
Bokea is committed to protecting your information’s confidentiality. We are not responsible for unauthorized use of your data by third parties. If you suspect misuse, notify Bokea immediately to restore data security and integrity. Bokea can, upon request, share your information with accredited professionals.
By providing your email address when purchasing samples, creating an account to save your project, or scheduling any meeting through Calendly, you consent to receive information and offers from Bokea. You may unsubscribe from these communications at any time.